Refund Policy

REFUND & RETURNS POLICY

We want every purchase to meet your expectations. This policy explains how returns, exchanges and refunds are handled.

Who this applies to
This policy applies to all orders placed through our store. Return requests must be made within 30 days of receiving your order. Requests made after this period may not be accepted.

Return conditions
To be eligible for a return, items must be:
• Unworn and unused
• In their original condition, with all tags attached
• In their original packaging
• Accompanied by proof of purchase (order number or confirmation email)

Items that have been worn, washed, altered or damaged after delivery, or that are not in resellable condition, cannot be accepted.

How to start a return
Please get in touch through our Contact page with your order number, the reason for your return and, where relevant, a photo of the item. Once your return is approved, we'll send you the return instructions and the correct return address. Items sent back without prior approval may not be processed.

Return shipping
For change-of-mind or incorrect-size returns, return shipping costs are the customer's responsibility. For faulty, damaged or incorrect items, we cover the return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.

Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or not as ordered, let us know through our Contact page as soon as possible, ideally within 7 days of delivery, with a clear photo or video and a short description. Depending on the situation, we'll arrange a replacement or a full refund, including return shipping costs.

Exchanges
Size or colour exchanges can be requested when you submit your return. Exchanges are subject to stock availability.

Changes & cancellations
Orders are processed shortly after they are placed, so changes or cancellations cannot always be accommodated. If you need to make a change, please contact us through our Contact page as soon as possible, and we'll help wherever we can.

Refunds
Once your returned item has been received and inspected, we'll let you know when your refund is approved. Approved refunds are issued to the original payment method, usually within 5–10 business days. Processing times may vary depending on your bank or card provider.

Your rights
Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If goods are faulty or not as described, you are entitled to a remedy under the law.

Need help?
Our team is always happy to help. Simply reach out through our Contact page or send us an email, and we'll get back to you as soon as possible.